We process all orders within 2 to 5 business days (excluding weekends and holidays). You will receive an order confirmation email when you place your order, and another notification when your order has shipped.

On occasion during peak periods delays can often happen. This is due to warehouse restrictions or due to unforeseen circumstances.

We ship all items through UPS and USPS. In the case of international shipments, your local mail carrier will deliver the package once it enters your country.


All orders are shipped from our USA factory. We see delivery take place within the following timeline once the order has been shipped:

  • USA - Within 2-5 business days
  • Canada - Within 4-7 business days
  • Western Europe - Within 5-7 business days
  • Australia/NZ - Within 5-10 business days
  • Rest of the World - Within 5-12 business days

It's possible that your item may arrive slightly later than these timelines due to local carrier issues.


Internationally shipped orders may be subject to import duties and taxes (including VAT, GST), which are incurred once a shipment reaches your destination country. Family Gear Collection is not responsible for these charges if they are applied and are your responsibility as the customer. For further details of charges, please contact your local customs office.


When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will help track down your order for you.


Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page:

Please note - shipping insurance is non-refundable once your order has shipped.

If you have any further questions, please don't hesitate to contact us at